Buying Guide

Payment can be made in many different ways: Credit Card (Visa, Mastercard, Carta Aurea, Postepay or American Express) or Bank Transfer.

To successfully execute a transaction using the order form for purchases by credit card, you must follow these simple steps:

  1. Insert the product into your cart and click on “View Cart”;
  2. Click on “Continue to Pay”;
  3. Create an account (if you have not already) or login (if you are not logged in);
  4. Fill in the fields and click continue;
  5. Select the preferred method of payment:

 

  1.   CREDIT CARD:

Verify that the type of credit card used to purchase both of those accepted

a)      VISA

b)      MasterCard

c)      American Express

d)     Carta Aura

e)      Postepay

Quote #
If you received a ns. quote and you confirm the payment, enter the # of quote and click on Pay Now








You will be redirected to the PayPal website and you can make payment without having a Paypal account or signup to the Paypal site.

If you already have a PayPal account login and proceed to execute the payment.

  1.  
    1. ADVANCE BANK TRANSFER:

The bank on which credit transfer are:

BANCO DI NAPOLI

IBAN IT 10 T 0101064716100000000598

BIC IBSPITNA130

Artissima35 S.r.l.

Via Fracanzano, 49

76121 Barletta

 

Description of payment: enter the QUOTE CODE issued by one of our operators or the NAME of the chosen product or ORDER NUMBER issued automatically by the system. 

Send COPY OF MTCN via email or fax +39 0883-576545 :

In this way we will start immediately on your order!

If paying by bank transfer in advance, placing an order only occurs when the actual crediting to the bank account of Artissima35 S.r.l.

 

Please note that the credit card transaction takes place directly on the site of the bank, in secure mode (SSL). Therefore, we have no control, for reasons of security and privacy, the data written in the form of purchases by credit card, this means that we have no possibility to know the reasons why a request is rejected by the bank. 
The most common reasons for a refusal of the transaction are:

  1. the use of a credit card is not accepted by our system;
  2. an error in the indictment of the data;
  3. exceeding the credit limit available.

In relation to this case, it may be that the availability of the Charter is'' frozen'' by the bank for several days, for a specified amount if the holder is conducting an online transaction service e-commerce, even if the transaction has not yet been finally concluded (ie if an order has been submitted but not yet processed). ARTISSIMALUCE is in no way responsible for this eventuality.
It 's also possible that a transaction was rejected by the system resulting from saturation problems of the computer system bank.
The order comes after for confirmation.

Bank Transfer
Prepayment order; Artissimaluce is committed to maintaining the fixed price of the product of interest, the time normally necessary to complete the practical transfer of currency (usually 3/4 working days): The order comes after for confirmation. In order confirmation email sent automatically by the system receiving the bank for the payment.

NB: The completion of the order by bank transfer in advance takes place ONLY upon receipt of the MTCN and the perfection of the order pending (in cart) is to be made no later than 5 working days, after which the order is considered canceled because there may be changes in price or otherwise.

Transaction Security

The choice of method of payment is at the end of the buying process online, in a screen titled "Payment Method"..

The online credit card transactions are done via virtual POS.
The entire payment stream is secure WEB server through https security protocol with SSL and 128-bit encryption.
The system of payment by credit card is used by Artissimaluce developed in collaboration with world leading Paypal payment systems online.
The Gateway Paypal guarantees the customer the highest level of security and privacy as possible during insertion and processing of data relating to credit card fact, once you reach the payment page you are directed automatically to the servers of Paypal and you will pass on a secure SSL (Secure Sockets Layer) to ensure the confidentiality of communication between user and bank.
The data included in this phase will be visible only to the bank, so no one else will have to be aware of the credit card number.
The privacy of online transactions is therefore greater than that of any traditional store, where the card number printed on the ticket is well that the operator holds a receipt.

Buy with confidence on artissimaluce.it using Paypal:

If you shop with artissimaluce, you make sure that your data is safe from any attack. With Paypal you pay for your purchases without sharing your business information with us, because you will only receive payment quickly and securely on our Paypal account.

Your safety is top priority of paypal

PayPal protects your privacy and protects personal and financial information with advanced encryption systems automatically. In addition, an anti-fraud team monitors transactions 24 and 24 hours of when you shop online stores, you can count on PayPal Buyer Protection.

Paypal protects your Shopping!

The majority of online purchases are completed successfully. But if something goes wrong, PayPal helps you. Did not receive the goods you expected? No problem if you do not offer a satisfactory solution, we can refund the full value of purchase, including shipping costs. * With PayPal you shop with a light heart.

How to Make:

If you do not receive the goods paid for with PayPal, please contact us :give us a chance to solve the problem for you.

If we don't reach an agreement, open a dispute in the Resolution Centre of your PayPal account within 45 days  payment. PayPal will facilitate communication between you and us.

If you are not satisfied with the results, transforms the Dispute to a Claim within 20 days . If your request meets the requirements, you will be refunded the full value of purchase, including shipping. *

Times be observed in case of problems:

  • Pays the object
  • Open the dispute within 45 days
  • CConvert to a Claim within 20 days from the

* The rules laid down by the Terms of Use available on the PayPal paypal.it. The protection applies only to payments for tangible goods that can be sent, not prohibited by the Rules and extends PayPal shipping charges incurred for the original delivery of the goods, but not to those relating to the handover, where required by the Terms of Use.

Remember ...

It is absolutely true that paying by credit card over the Internet is dangerous.

Recent statistics show that trace the sensitive data from online transactions is much more difficult than physical possession of the cards.
If we think in fact, when we pay the bill in a restaurant, a boutique, we gently into the hands of an officer of our paper, without thinking that the numbers for a few minutes and all information is accessible to other people.

Mode of delivery

Shipments are made using fast and reliable courier UPS. The types of products offered requires us to higher levels of security. Special procedures designed specifically for this field allow us to make very secure shipping. The partnership, which for years we have established with leading companies in the sector (UPS) allow us to provide a service of the highest quality. We guarantee delivery within 24/48 hours for Italy (truck) 3 days European Community (truck / air) 7 days Extra CEE (air mail) Shipments are made every day except Saturday and Sunday the next day that the product is delivered to us by the manufacturer. The couriers also deliver from Monday to Friday. Are created special packaging to minimize the possibility of breakage. The goods are processed as quickly as possible and directly loaded on the means for immediate feedback of any anomalies. Packages still in the Sales Offices of the couriers are placed in special facilities where access is only allowed on dedicated staff. Upon delivery of the goods the customer is required to inspect:

- The number of packages delivered is as indicated in the transport document;

- The packaging is intact and not altered even in the closing strip.


In case of tampering and / or breaks the customer will immediately challenge the shipment and / or delivery putting the word "GOODS SUBJECT TO INSPECTION" on the delivery note received by courier or by another operator. If this term shall not be affixed ARTISSIMALUCE is not responsible for damage caused by the carrier. The customer then must report any damage within 3 (three) days of receipt of goods.
After the time set 3 days Artissimaluce.com no longer considered responsible for any damage incurred during shipment.

Delivery time

Delivery times are different if the order / the product / s are available immediately in our stock or on order.

For products in a warehouse order fulfillment is immediate after payment shipping and delivery within 2/3 working days.

For the products we offer custom order fulfillment is immediate and has a delivery waiting time varies according to product type, color, to the producer, etc..
Custom products for the average time usually expected delivery is 20 working days about in our warehouse with shipping and delivery within 2/3 working days to the address indicated.
The delivery times indicated in the advertisements of the products are for guidance only.
The delivery times are beyond our control. Artissimaluce.com is not responsible for any delays caused by delays in deliveries of companies; we specify that is our interest as soon as possible to deliver the ordered products to satisfy our customers as soon as possible.

For tax issues if the client decides to forego the anticipated order will be returned or paid only in the form of voucher.

Delivery and Insurance

Delivery costs is for the entire order, and does not depend on the number of products purchased, it also includes the transport insurance.

Right of Withdrawal

If the customer is a consumer in the supervisor the rights under Art. 64 of the Consumer Code (Legislative Decree no. 206/2005 and subsequent amendments and / or additions) in accordance with that legislation and therefore she/he has the right to terminate the contract of purchase for any reason, without explanation and without penalty, with the manner set out below.

 

Within 14 (fourteen) working days of delivery of the order, the customer has a right to withdraw the products which do not comply with Article L 121-16 of the Consumer Code, at her/his own expense, with the possibility of exchange, or refund.

 

If this deadline expires on Saturday, Sunday or a public holiday or non-working day, it will be extended until the next working day.

 

The product must be returned in its original packaging. It must not have been used, or have suffered damage, even at the minimum level and it must be in a state of perfect cleaning.

 

This right of withdrawal is exercised without penalty. Within maximum 14 (fourteen) days of receipt of the returned product to ARTissimaLUCE, the customer will receive a refund of the paid amounts. For this, ARTissimaLUCE will circulate to its bank.

 

Goods must be returned to the address: Artissima35 Srl - Via Fracanzano 49 - 76121 Barletta (BT) Italy-

 

Disclaimer

Thanks to direct relationships with designers, manufacturers and authorized dealers, artissimaluce.it offers you a selection of the highest quality products and authenticity guaranteed.

Before being on sale all products are subjected to rigorous checks by a team of experts to ensure that the product corresponds our high quality standards. Only if it passes this strict examination, artissimaluce.it puts on his a security seal that protects it against attempts of falsification.

Items for sale on artissimaluce.it are all rigorously new and packaged in their original packaging, which ensure the excellent state of preservation.

To the reference to products Artemide, Foscarini and Viabizzuno, we specify that Artissima35 is not part of the network of dealers. Unlike Artissima35 buy these products directly from the original purchasing groups authorized.